• Check that you have not already reached the maximum number of free daily notifications (the free service includes 6 notification emails per day).
• Check that the notifications have not been moved to your Junk or Spam folder.

If the signal quality is LOW (as shown on your user page), move the device closer to the router or connect the USBy device directly to your router's USB port.

Check that the Wi-Fi protocol (802.11) configured on your router for the 2.4 GHz network is 802.11 b/g/n mixed.

If you have repeaters or a mesh network using the same Wi-Fi network name and password as your router:

- enable your router's guest network;
- reset the USBy device (see section 3.6 of the User Manual);
- install USBy by connecting it to the guest Wi-Fi network (see the User Manual).

If the device is connected to a power strip or multi-socket adapter, connect it directly to a wall outlet.

Do not use an adapter or socket with multiple USB outputs.

If the problem persists, replace the adapter.

• Reset the device (see section 3.6 of the User Manual).
• Repeat only the “Connecting USBy to the Router/Modem” procedure described in the User Manual.

You do not need to register USBy again.

• Open your user page on controllocasa.com.
• Change the email address.
• Save the new email address.

From now on, you must use the new email address to access your user page.

• Go to www.controllocasa.com.
• Select LOGIN.
• Log in using the email address you entered incorrectly.
• Replace it with the desired email address.
• Save the new email address.

From now on, you must use the new email address to access your user page.

• Reset the device (see section 3.6 of the User Manual).
• Repeat only the “Connecting USBy to the Router/Modem” procedure described in the User Manual.

You do not need to register USBy again.

You can change your password using the following link: https://controllocasa.com/activation.html

In some cases, the sensor inside USBy must be calibrated to obtain an accurate temperature measurement.
Therefore, if the temperature shown on the user page is incorrect, please email help@controllocasa.it with CALIBRATION in the subject line and provide the following information:

• Email address registered on www.controllocasa.com.
• Your USBy identifier (if you have more than one USBy).
• Time of measurement.
• Temperature reported by the sensor (see the user page).
• Actual temperature.

The phone number can only be entered by ControlloCasa after the paid Call-Me or SMS-Me service has been activated.

The customer can activate the Call-Me service using this link: Call-Me Service
The customer can activate the SMS-Me service using this link: SMS-Me Service

Temperature thresholds can only be entered by ControlloCasa after the paid Temp-Alarm service has been activated.

The customer can activate the Temp-Alarm service using this link: Temp-Alarm Service

If USBy has a steady blue light, follow these steps:

• Unplug USBy for 10 seconds.
• Plug USBy back in.
• If USBy's blue light continues to flash, connect to the Wi-Fi network created by USBy and reinstall USBy by following the procedure in section 1.1.1 of the User Manual.
  You do not need to register USBy again because it is already registered.
• If USBy's blue light flashes a few times and then turns off, USBy is correctly connected to your router. You should have received a brief power outage notification.
• If USBy's blue light remains steady, email help@controllocasa.it with STEADY BLUE LED in the subject line and describe the sequence of steps you previously performed.

If USBy is flashing continuously, follow these steps:

• Unplug USBy for 10 seconds.
• Plug USBy back in.
• If USBy's blue light flashes a few times and then turns off, USBy has connected correctly to your router and you should have received a Power Restored notification.
  If USBy disconnects again (and you therefore receive a Power Outage notification), email help@controllocasa.it with CONTINUOUS DISCONNECTION in the subject line and describe the sequence of steps you previously performed.
• If USBy's blue light continues to flash, connect to the Wi-Fi network created by USBy and reinstall USBy by following the procedure in section 1.1.1 of the User Manual.
  You do not need to register USBy again because it is already registered.

Open your user page and check that the status is CONNECTED.
If the status is not CONNECTED, perform the following checks:

• Unplug USBy for 10 seconds.
• Reconnect USBy to the power supply.
• Check that you received a Brief Power Interruption notification.
• If you did not receive the Brief Power Interruption notification:
a. If USBy's blue light continues to flash, connect to the Wi-Fi network created by USBy and reinstall USBy by following the procedure in section 1.1.1 of the User Manual.
You do not need to register USBy again because it is already registered.
b. If USBy's blue light flashes a few times and then turns off, USBy is correctly connected to your router. You should have received a brief power outage notification.
c. If USBy's blue light remains steady, email help@controllocasa.it with STEADY BLUE LED in the subject line and describe the sequence of steps you previously performed.

Open your user page and check that the status is CONNECTED.
If the status is not CONNECTED, perform the following checks:

• Unplug USBy for 10 seconds.
• Reconnect USBy to the power supply.
• Check that you received a Brief Power Interruption notification.
• If you did not receive the Brief Power Interruption notification:
a. Check that you have not already reached the daily limit of free emails (6).
b. Use a computer and open the list of available Wi-Fi networks.
c. If you see the Wi-Fi network created by USBy, install USBy as described in the User Manual.
d. If you do not see the Wi-Fi network created by USBy, your USBy needs to be inspected or repaired. You can email assistenza@controllocasa.it with USBy INSPECTION REQUEST in the subject line.