I am not receiving power failure/restoration alerts
Check that you have not already reached the maximum limit of free daily alerts (i.e. the free service provides 6 alert emails per day)
Check that the notices have not been moved to your Junk or Spam folders.
I get a lot of power/internet failure alerts
If the signal quality is LOW (reported on your user page), move the device closer to the Router or connect the USBy device directly to the USB port of your Router/Modem
If you have connected USBy to the WiFi network of an Access Point, we recommend that you:
- turn off the Access Point
- repeat the USBy installation by connecting it to your router's WiFi network
- turn on the Access Point
If the problem persists, send an email to assistenza@controllocasa.it with the following information:
1) Internet service provider
2) Brand of your Router
3) Type of your Router
4) Type of Internet connection (ADSL, FIBER, SIM card)
5) Where USBy is connected (e.g. directly on the Router or via USB power supply)
6) Distance between USBy and its Router
7) Have you installed a mesh network (i.e. Router + Access Points)?
8) Have you installed any Repeaters/Extenders?
9) Have you configured USBy with the Router's WiFi network or with the Mesh/Access Point/Repeater WiFi network?
What to do if the Router is replaced
Reset the device as described in section 3.2.6
Repeat the "Connecting USBy to the WiFi Network of your Router / Modem" procedure only.
Do not repeat the "Register USBy" procedure
What to do if your WiFi network password is changed
Reset the device as described in section 3.2.6
Repeat the "Connecting USBy to the WiFi Network of your Router / Modem" procedure only.
Do not repeat the "Register USBy" procedure
What to do if I need to change my email address
Open your user page on the website www.controllocasa.com
Change your email address
Save the new email address
Note: From now on, you will have to use the new email address to access your user page.
What to do if I need to change the Password
You can change your password via the following link:
https://controllocasa.com/riattivazione-en.html
The indicated temperature does not match
In some cases, to have a correct temperature measurement, the USBy internal sensor must be calibrated.
Therefore, if the temperature reported on the user page is not correct, please send the following data to assistenza@controllocasa.it :
- Email address registered on www.controllocasa.com
- ID of your USBy (if you have more than one USBy)
- Time of measurement
- Temperature reported by the sensor (see user page)
- Current temperature
Has the problem not been resolved?
If the problem you have encountered is not present in the previous list, we kindly ask you to send an email to amministrazione@controllocasa.it providing the following data to which we will respond as soon as possible:
- purchase order number (e.g. order number listed on Amazon, Paypal transaction number)
- email registered on www.controllocasa.com
- details on the type of problem
