Privacy Policy

ControlloCasa (hereinafter ‘CC’, ‘we’, ‘our’, ‘us’) is committed to protecting the privacy of users on ControlloCasa is aware that the trust placed in it by users requires comprehensive and responsible privacy protection measures and is therefore committed to providing users with a positive, easy and safe online experience.

ControlloCasa  is aware of the need to ensure the confidentiality of information deemed private by the user. The user can therefore count on the maximum commitment in the protection of privacy by Casa Control. ControlloCasa is also required to collaborate with law enforcement agencies and other public bodies responsible for the protection of public welfare, where the interests and safety of individuals or the nation are at risk. In cases where such collaboration is required, ControlloCasa ensures full compliance with the law, and subject to the most rigorous controls.

This ControlloCasa  Privacy Policy (hereinafter the ‘Privacy Policy’ or ‘Policy’) focuses on protecting the privacy of customers and web visitors nationally and internationally. Where relevant, ControlloCasa  is required to comply with laws whose requirements differ from the principles of this Notice. In some jurisdictions ControlloCasa may have a separate privacy policy that reflects the requirements of local laws in force. Topics covered in the Privacy Policy:

1. Information collected

All information entered when submitting forms or orders through ControlloCasa  websites can be collected and stored in our database. In order to better define the type of information collected, they have been identified and grouped into three categories: a) Personal data; b) Demographic and non-specific data of a general nature; c) Private information on the customer’s network Personal data Personal data is collected including those provided directly by the user or acquired in the context of the relationship between the user and ControlloCasa  as well as those obtained from other sources. Personal data, as defined in this Privacy Policy, consists of information that can be used to identify the user, for example name, address, telephone number, e-mail address and other data necessary for the provision of a service, delivery of a product or providing assistance to the user. General demographic and non-specific data Any non-personal data entered by the user or recorded as part of a transaction is considered demographic and non-specific data of a general nature. Such information not containing personal data, may include the experience with ControlloCasa  products, such as type and quantity of products purchased, web browser and operating system, identity of the web page from which you went to the ControlloCasa  website, as well as any other demographic data such as qualification, education, employment and professional interests, which do not allow the personal identification of the user. This information is typically collected through cookies, web logs and web beacons. Log files Like most websites, we automatically collect some information which is stored in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring / exit pages, operating system, date and time and / or clickstream data. This log information obtained automatically can be combined with other information collected about the user in order to improve the services, marketing, analysis or functionality of the site. Private information on the customer’s network If ControlloCasa  provides telecommunications services to the user, private information on the customer’s network may be collected and managed. Such information may include the types of telecommunications services received, usage data, user IDs and passwords, billing and transaction information.

2. Purposes for which the information is used

To provide users with the best possible online experience, both personal and non-personal data is collected which allows us to better understand demographic and geographic profiles. The information collected is carefully examined in order to identify the products of greatest interest to users, offer users updates on new services and benefits, customize our website for users and design products and sites in the best possible way according to user needs. . Thanks to the registration of the IP address through the site, it is possible for us to understand the types of products, services and information of greatest interest to the user. ControlloCasa may also occasionally use such data to provide information or promotions relating to the various geographical and demographic dynamics. Occasionally, ControlloCasa  may send you surveys by email or online via our websites for the purpose of requesting feedback on desired improvements to products, services and / or websites. Participation in such surveys is entirely voluntary and does not involve the sending of personal or general data. Refusal to participate in surveys does not imply any penalties as regards customer relations with ControlloCasa . If you do not wish to receive notifications of subsequent surveys, you can click on the link available at the bottom of all promotional messages to request future exclusion from notifications. In some cases, ControlloCasa  may combine web usage information related to user access to websites with personal data. The combined information is used to provide customers and web visitors with a better online experience through personalized features, services and ads. The resulting combined data is protected as personal in the manner described in this Notice. ControlloCasa  may occasionally offer the user the ability to create personal profile areas and view protected content. For these purposes, personal data and / or other information may be requested. If the user contacts ControlloCasa  via the ‘Contacts’ page of the site or by e-mail, telephone or paper correspondence, the contents of the communications may be stored for future use in the ControlloCasa  contact database.

3. Methods of sharing information

Users’ personal data are not sold, exchanged or rented to third parties unless the user authorizes such transactions and with the exception of the specific cases indicated in this Policy. Personal data may be shared within the ControlloCasa  for data processing or archiving purposes. ControlloCasa  may also provide personal data to trusted partners acting on behalf of ControlloCasa  or with ControlloCasa  under specific confidentiality agreements. Such companies may use personal data to allow ControlloCasa  to communicate offers from ControlloCasa  and other marketing partners to you. However, these companies do not have independent rights authorizing them to disclose user information. In cases where the ControlloCasa  makes use of third parties for the processing of users’ personal data, these subjects are required to process the data in the strictest respect of the instructions provided and in accordance with this Notice and other measures to ensure security and confidentiality. ControlloCasa declines all responsibility in relation to third parties to whom the data is provided or who have collected the data in the manner permitted by this Privacy Policy. ControlloCasa  may respond to subpoenas, court orders or legal proceedings by disclosing users’ personal data and other related information if required by law or regulations. ControlloCasa  may also use the user’s personal data to assert or exercise their legal rights or defend against disputes. ControlloCasa may disclose personal data and other information available for the purpose of investigating, preventing or taking action in relation to illegal activities, suspicions of fraud, situations of potential danger to the physical safety of any person, including ControlloCasa  employees, violations to the conditions of use of ControlloCasa  or for other reasons required by law or by the regulations in force. ControlloCasa  is committed to respecting and protecting private information on the customer’s network. Except in cases provided by law or authorized by the user, ControlloCasa  does not sell, exchange or share private information on the customer’s network, including call logs, with parties outside of ControlloCasa  or with persons not authorized to represent ControlloCasa  in offering products or services or in performing functions on behalf of ControlloCasa . Generally, ControlloCasa  may use the private information on the customer’s network for the purpose of providing the services purchased, including billing and collection for such services. ControlloCasa  may also use or disclose private information on the customer’s network to offer telecommunications services of the same type already purchased by the user at ControlloCasa . ControlloCasa  may also use or disclose information on the customer’s network for legal or regulatory reasons, for example in response to court orders or subpoenas or to investigate fraud and prevent illegal use of ControlloCasa networks and services. ControlloCasa  can also use customer network information to protect other users. ControlloCasa  requires the user to explicitly consent to the sharing of personal data with third parties for all purposes not described in this document or otherwise necessary for legal or regulatory compliance purposes. Circumstances may arise where, for strategic or other commercial reasons, ControlloCasa  decides to sell, buy, merge or otherwise reorganize business units in certain countries. Such transactions may involve disclosing personal data to potential or actual buyers or receiving such data from sellers. ControlloCasa  strives to ensure adequate protection of the information involved in these types of operations. The user will receive an e-mail notification and / or a clearly visible notice via the ControlloCasa  website regarding any changes relating to the ownership and use of their personal information, as well as the choices available regarding their data.

4. User Choice

You can help ensure that your contact and preference information is accurate, complete and up to date by logging into your ControlloCasa account. ControlloCasa  does not share or use personal data obtained or received online in ways that are contrary to this Notice without first communicating it to the user and offering the latter the opportunity to choose. You may choose to stop receiving promotional messages by following the unsubscribe instructions included in those messages. If the user does not wish to be included in the distribution list, he can choose to be excluded at any time by sending an email to If ControlloCasa  should need to share user data with third parties not authorized to act on behalf of ControlloCasa  or not bound by this Privacy Policy, it will not proceed without first obtaining the user’s authorization.

5. How to use automatic data collection tools

Tracking Technologies Technologies such as cookies, beacons, tags and scripts are used by ControlloCasa  and our partners (e.g. marketing partners), affiliated companies or service or analytics providers (e.g. online customer support providers). These technologies are used for trend analysis, site management, tracking user movements on the site and to gather demographic information about our user base. We may receive reports on the use of these technologies on an individual or aggregate basis. We use cookies for authentication, to remember the user’s settings and profile (e.g. language of preference). The user can regulate the use of cookies at a single browser level. If he refuses cookies, the user can still use the site, but with possible limitations on the use of some features or areas of the site.

6. Personal data protection methods

ControlloCasa  adopts a series of physical, electronic and procedural precautions to protect the user’s personal data. When a user orders services through our website, ControlloCasa adopts the Internet Secure Sockets Layer (SSL) encryption protocol which ensures the protection of personal data. The SSL protocol is also implemented to (i) safeguard account information, and (ii) protect all logs of device settings and online services. ControlloCasa  constantly reviews its policies and implements additional security features in step with the advancement of technologies. However, no system or service is able to absolutely guarantee security, especially if they are services based even partially on the Internet. Therefore, by using the ControlloCasa  services and websites, the user accepts the risk that third parties may gain unauthorized access to user information. In the event of a security breach that creates a risk of identity theft or service interruption, ControlloCasa  will make every reasonable attempt to inform the user. The user must be aware that online data transmission is not completely secure. ControlloCasa  is unable to guarantee total data protection and security; can only ensure that we take all reasonable steps to protect information sent electronically. The risks related to data transmission are borne by the user. Where relevant, the user can gain access to sections of the site that require the entry of a password. It is the user’s responsibility to ensure the protection and secrecy of the password.

7. Fairness and Access

ControlloCasa undertakes to maintain the accuracy of the user’s personal data. In case of changes in personal data, or if the user no longer wishes to receive the services from ControlloCasa , the user has the possibility to correct, update, modify, delete / remove or deactivate such data or to contact us via this link . ControlloCasa  will respond to access requests within 30 days. ControlloCasa  will keep the user’s information as long as the account remains active or for the time necessary to provide the services. ControlloCasa  will store and use user information in accordance with legal obligations, to resolve disputes and to enforce contracts. Links to third party websites on the ControlloCasa site are provided solely for the convenience of the user. By visiting these links you leave the ControlloCasa  site. ControlloCasa does not check third party sites and does not exercise any control over them and is therefore not responsible for such sites, their content or their respective privacy policies. If in such sites or for the services provided by such sites you are asked to provide information, it is advisable to carefully read the applicable privacy policy before providing any data. ControlloCasa does not endorse or make statements of any kind regarding third party sites or the information, software or other products and materials available therein or regarding the results obtainable using such sites. The risks related to accessing third party sites are the responsibility of the user.

8. Date of validity and updates of the information

This Privacy Policy is effective from January 1, 2016 and supersedes all previously published privacy policies. ControlloCasa  reserves the right to update this Privacy Policy from time to time. When the Policy is substantially updated, a notice is posted on the Website along with the updated Privacy Policy.

9. Commitment of the whole company to protect the privacy of users

To ensure the protection of personal information, ControlloCasa communicates the Privacy Policy and the safety guidelines to its employees and guarantees the strict protection of privacy within the company. ControlloCasa  will be happy to answer any questions from users regarding their privacy practices and policies. For any questions or clarifications regarding the privacy policy or the processing of the data of ControlloCasa , we invite users to contact us.